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Warranty Policy

Effective: November 2, 2025

What you can expect

For 12 months from your purchase date, we cover manufacturing defects in materials or workmanship when the product is used as intended by the original buyer.

Who’s eligible

Coverage applies to the original purchaser who bought from risceride or an authorized seller. Keep your receipt/order confirmation—proof of purchase is required.

How we fix issues (our decision)

If we verify a covered defect, we’ll choose one of these remedies:

  1. ship replacement parts with instructions,

  2. repair the item, or

  3. replace it with a new or refurbished unit of equal or better performance.
    We may need the item back for evaluation before final approval.

What isn’t covered

Wear items (tires, tubes, brake pads, chains, grips, bulbs, and batteries beyond their normal lifecycle), cosmetic scuffs, misuse/abuse/neglect, improper assembly or maintenance, accidents or environmental exposure (water, heat, chemicals, corrosion, dust), unauthorized modifications or third-party repairs, altered/removed serial numbers, purchases from unauthorized or second-hand sellers, and anything that happens after the carrier marks the package delivered (those are carrier claims).

Shipping during a claim

  • Within 30 days of delivery: if a covered defect is confirmed, we typically cover reasonable shipping tied to our chosen remedy.

  • After 30 days: you may pay to ship items to us; approved warranty repairs/replacements ship back to you at our expense.

Start a warranty review

Email info@risceride.com or call (775) 204-6200 with:

  • Order number & purchase date

  • Product name/SKU

  • Brief description plus clear photos or a short video of the issue
    Wait for our instructions and an RMA (if required). Unauthorized returns may be refused.

Legal notes

To the fullest extent permitted by law, we disclaim other warranties (including implied warranties of merchantability and fitness for a particular purpose). Our total liability will not exceed the price you paid. Some states don’t allow certain limitations; those limits may not apply to you. This warranty grants you specific rights that may vary by state.

Governing law & venue: Nevada law; exclusive venue in Clark County, Nevada.

Company & Contact
RISC SERVICES INC • 1012 Via Latina Street, Henderson, NV 89011
Phone: (775) 204-6200 • Email: info@risceride.com

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